To request a return: contact us with your order number within 30 days of receiving the last item in your order. We’ll explain the next steps.

Customers arrange and pay for their own return shipping. If your item arrives damaged, defective or incorrect, please contact us so we can arrange the next steps at no cost to you.

We aim to inspect returned items and issue any refund due within 3–5 business days of receiving them. We’ll email you once your refund has been issued to your original payment method. Your bank or payment provider may take additional time to show the funds.

For an exchange, please contact us before returning your item so we can explain the available options.

Read our full return and refund policy for eligibility, conditions and further details. For help, email sales@sumuud.com.