FREQUENTLY ASKED QUESTIONS
Welcome to our FAQ page, where we’ve gathered everything you need to know about shopping with us. From sizing and shipping to returns, we’ve got you covered.
How long will it take to receive my order?
Shipping rates and delivery times will vary depending on your address and the shipping service selected. UK orders are usually delivered in 1-3 days.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can also log into your account to check your order status anytime.
Can I change or cancel my order after it's been placed?
We strive to process orders quickly, but if you need to make a change or cancel, please use the contact us form . We’ll do our best to accommodate your request.
How does the FAQ section work?
Its simple really. You just add the questions as blocks and then you edit the question and answer.
What is your return policy?
We accept returns within 15 days of delivery for items in original condition.
How do I initiate a return or exchange?
To start a return or exchange, please use contact us form.
Do you offer free returns?
We currently do not offer free returns. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Can I return sale items?
Items marked as “Final Sale” cannot be returned or exchanged. Please review product pages for details before completing your purchase.
How long does it take to process a refund?
Refunds are typically processed within 5 business days after we receive your return. It may take additional time for the funds to appear in your account depending on your bank or payment provider.
How do I know which size to order?
We recommend referring to our Size Guide, which provides detailed measurements for each product. If you're unsure, feel free to reach out to us for personalized sizing help.
Where are your products made?
Our products are manufactured in Jordan by Palestinian refugees exiled from the West Bank. More information is available on ‘Our Story ‘page.
Are your materials sustainable or ethically sourced?
We are committed to ethical and sustainable practices. Our packaging is recyclable / reusable materials.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options listed at checkout.
Can I use multiple promo codes on one order?
Only one promo code can be applied per order unless otherwise stated in the promotion’s terms and conditions.